![]() Your Surface from the Surface Dock or disconnect the monitor from your Surface. As to what percent got it stuck during the update? Please do restart you Surface and then download the registry to clear you display cache and then redo the update on the dock. I've connected/reconnected several times after the 3-minute wait called for by the on-screen instruction. The surface dock appears to be unable to complete the firmware update. ![]() Otherwise, don't hesitate to update us so we can further assist you. This will help other members who may have the same issue as you. If this resolve your concern, we highly encourage you to inform our Community by clicking on Troubleshoot connecting Surface to a second screen: If it is connected directly to the external display monitor, what type of cable are you using? You may also refer to this link to troubleshoot issues with external display monitor while connected to a Surface device. Is this the first time you had it set up to your external display? We would like to know if you are connected with a Surface Dock or is it directly connected to an external display monitor? Thank you for reaching out to Microsoft Community. Here are various system and display settings and specs:.The monitor was originally used for graphic design and gaming I believe that is also it's intended use. ![]()
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